Sales & Service Coach I, Tri-Parish

Company:	Capital One Company Profile \| Current Opportunities (46)
Job Location(s):	Thibodaux
Employment Term:	Regular
Employment Type	Full Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Education:	Associate Degree
Required Experience:	Open
Related Categories:	Banking - General, Quality Assurance/Safety, Education - Professional/Vocational

Position Description

Summary:

Provide one on one coaching for the region’s branch management team with a focus on increasing their capability and leadership skills. These actions are executed by: documenting action plans, measuring and verifying results, analyzing, measuring behaviors and its impact on performance, and facilitating training as needed. Seek to spend approximately 80% of time in coaching – related activities.

Responsibilities:

Support District Managers to identify the areas of opportunities and make recommendations through action plans for improving branch performance
Implement and monitor performance improvement initiatives; finding ways to increase customer relationships, while improving customer retention
Conduct sales training including recurrent training within the branch based on trends levels of the location
Monitor action plan progress through follow up branch visits
Assist branch management in the assessment, measurement and enhancement of associate performance
Ensure the delivery of quality service and optimum sales through problem identification and problem resolution
Conduct periodic performance updates with District and Regional managers

High school diploma, GED or equivalent
2 years experience in coaching and developing employees on branch sales

Preferred Qualifications:

College degree in related field
3 years experience in coaching and developing associates on sales incentives
3 years of branch banking experience

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Other desired skills:
Sales & Service Coach I